Founded
2010
Team Size
5000
Total Funding
₹450 Cr
Valuation
₹46.2K Cr
Freshworks provides cloud-based customer engagement software for businesses including CRM, support, and marketing automation.
Core Differentiator
Fresh, intuitive UI/UX with quick deployment for SMBs, offering enterprise-grade features at mid-market pricing with exceptional ease of use
Target Market
SMB and mid-market enterprises globally seeking affordable, modern alternatives to legacy enterprise software
Key Innovation
Democratizing enterprise software through consumerized design, freemium models, and product-led growth strategy
Deep integration into customer workflows across support, sales, and marketing with significant migration friction
Strong brand recognition as user-friendly alternative to Salesforce/Zendesk, particularly in SMB segment
Marketplace ecosystem with third-party integrations and apps creates platform stickiness
India-based R&D operations enable competitive pricing while maintaining healthy margins
₹1,000 Cr
Total Raised
1
Round
IPO
Latest · 2021-09-22
Backed by
Unlock the full funding history below — every round's amount, valuation & investors.
IPO
2021-09-22
₹1,000 Cr
Investors
Freshworks turns profitable in Q2; Navigating the AI shift
Freshworks Turns Profitable In Q2, Revenue Up 16% YoY To $237.4 Mn
Freshworks beats revenue estimates, turns profitable in Q2
Freshworks turns profitable in Q2, revenue up 16%
Freshworks turns profitable with $237 Mn revenue in Q2 CY26
Freshworks appoints Ryan Manning as chief product and technology officer
Location
Website
Visit WebsiteAnnual Revenue
₹4,500 Cr
Growth Rate
32%
Funding Rounds
1